Service Limitations & Crisis Support

We are committed to providing safe and appropriate support. However, there are some situations where specialist services may be better placed to meet your needs.

We are unable to provide support for:

• Individuals experiencing a current mental health crisis.

• Active eating disorders requiring specialist treatment.

• Domestic abuse (current).

• Alcohol or drug addiction.

• EMDR or specialist trauma treatment.

We are also unable to work with:

• Individuals currently involved in court proceedings or criminal prosecutions.

• Individuals on the Sex Offenders Register.

If your needs fall into any of the above areas, we encourage you to access one of the specialist services below.

Crisis Support

If you feel you may attempt suicide, have seriously harmed yourself, or are unable to keep yourself safe, call 999 immediately or go to your nearest Accident and Emergency (A & E) department. If possible, ask someone you trust to stay with you and help you access emergency support.

Urgent Mental Health Support

• NHS 111 – Call 111 and select Option 2 for urgent mental health support.

• Mental Health Direct – 0800 995 1000

• Samaritans (24/7) – 116 123

• National Suicide Prevention Helpline UK (6:00 pm–3:30 am) – 0800 689 5652

• CALM – Campaign Against Living Miserably (5:00 pm–midnight) – 0800 58 58 58

Specialist Support Services

• Beat – Eating Disorder Support: www.beateatingdisorders.org.uk

• EMDR Association UK – Information and accredited EMDR therapists: emdrassociation.org.uk

• Mind – Mental health information and support: www.mind.org.uk

• Refuge – National Domestic Abuse Helpline: www.nationaldahelpline.org.uk

• Rethink Mental Illness – Advice and support for people affected by mental illness: www.rethink.org

• Shaw Trust – Employment, wellbeing and community support: www.shawtrust.org.uk